Privacy Policy
Massage-Addict UK
Last Updated: 25/08/26
Massage-Addict UK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book an appointment or receive treatment from us.
Who we are:
Massage-Addict UK is the data controller responsible for your personal information.
Business name: Massage-Addict UK
Contact: massage.addictuk@gmail.com
Telephone: 07460765041
Address: 64 Hawthorne Avenue, South Shields, NE34 8BD
What information we collect:
Depending on how you interact with us, we may collect:
Your name
Address
Telephone number
Email address
Date of birth, where required
Appointment and booking information
Payment and transaction information
Emergency contact information, where provided
Health and medical information relevant to your treatment
Treatment history and treatment notes
Information you provide through consultation or assessment forms
Information contained in correspondence between you and us
Website and cookie information where applicable
Health information is considered special category personal data under UK data protection law and is therefore subject to additional protection.
How we use your information:
We use your information where necessary to:
Provide and manage your appointments and treatments
Assess your suitability for treatment
Maintain appropriate treatment records
Communicate with you about appointments
Respond to enquiries
Process payments
Manage cancellations and appointments
Meet our legal and regulatory obligations
Protect the safety of our clients and therapists
Improve our services
Send marketing communications where you have provided appropriate consent or where we are otherwise legally permitted to do so
We only collect information that is reasonably necessary for these purposes.
How we process your health information:
Information about your health may be collected as part of your consultation, assessment and treatment.
We use this information because it is necessary to provide appropriate and safe treatment and to maintain appropriate treatment records.
We take additional care with health information because it is special category data under UK GDPR.
Our booking and client management systems:
We use third-party service providers to help us operate our business.
These may include:
Squarespace – for our website and related website services.
Rehab Guru – for client/treatment-related information and records.
Stripe & Sum Up for payment
Google as our email provider
Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.
Who we may share your information with:
We may share personal information where necessary with:
Service providers who help us operate our business
Payment providers
IT and software providers
Professional advisers where necessary
Insurers where necessary
Legal or regulatory authorities where we are legally required to do so
We do not sell your personal information.
How long we keep information for:
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, insurance and record-keeping requirements.
In our industry this is for 7 years as a minimum, if we are lucky enough to still be providing you care after this period we will continue to keep your records for as long as required and within our care.
Keeping your information secure
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to client information is restricted to people who need it for legitimate business or treatment purposes.
Your data protection rights:
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate information
Ask us to erase information where there is no lawful reason for us to continue holding it
Ask us to restrict how we use your information
Object to certain types of processing
Request transfer of certain information
Withdraw consent where we rely on consent
Some rights are subject to legal conditions and exemptions.
To exercise your rights, contact us at massage.addictuk@gmail.com
Marketing
If you have agreed to receive marketing communications from us, you can withdraw your consent at any time.
You can also ask us to stop sending marketing communications by contacting us directly.
Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate, while others may be used for analytics or other purposes.
Further information is provided in our Cookie Policy.
The ICO advises that visitors should be told about cookies and that consent is generally required for non-essential cookies.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.